Tony Lloyd is consulting with partner agencies and service providers on the delivery of a Greater Manchester Victims’ Charter. By agreeing to the charter they will commit to supporting victims and survivors every step of the way by signing-up to the following pledge:
We are committed to providing excellence in service so that victims and survivors of crimes receive appropriate support to help them cope and recover and to be free from intimidation, harassment or abuse.
- Communication will be clear, timely, appropriate and accessible
- Support will be victim-centred and tailored to individual needs
- You will be treated with dignity and professionalism
- Your entitlements will be protected and respected
- Treat you as an individual and provide the support that suits your needs to help you through your criminal justice journey.
- Ensure that you are given extra support if you are vulnerable and/or intimidated.
- Refer you to specialist organisations that support victims of crimes and their families, even if you choose not to go down the criminal justice route.
- Inform you about the progress and outcomes of an investigation, including if a suspect is arrested, charged or released on bail and the date and location of any court hearings.
- Explain in detail what will happen at court and arrange a visit beforehand. If you are giving evidence we will work towards you only having to attend court once.
- Explain to you that you have the right to make a Victim Personal Statement in court and ensure that these are used in court.
- Inform you of the outcome of a court case, including if there is an appeal against a conviction or the length of the sentence.
- Explain restorative justice to you, and ask you if you would like to be involved in this process.
- Listen to the feedback you give us and change the support we offer to account for your individual needs, which we recognise may be different in different circumstances and for different people.
- Commission services that you tell us work. We will assess their adequacy and effectiveness in order to make decisions about which services we invest in.
- Review annually how we care for victims of crime in accordance with the Victims’ Code of Practice and report this in our annual report.
This is a draft at the moment and feedback is welcome. Please email firstname.lastname@example.org with your views.