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Greater Manchester no longer has a Police and Crime Commissioner. The Mayor of Greater Manchester has now taken responsibility for policing and crime.

Themed public forum: what it’s like to call the police

GMP Control Room

Date: 20 December 2013
Time: 10.30-12pm
Venue: GMP Headquarters, Central Park, Northampton Road (off Oldham Road), Manchester, M40 5BP

Tony was joined by Jim Battle, Deputy Police and Crime Commissioner, and Paul Goggins MP for Wythenshawe and Sale East to scrutinise Greater Manchester Police on how it responds to calls from the public. The forum focused on: 

  • How they handle calls
  • How they decide on their priority
  • What happens when things go wrong

For many people, speaking to a call handler is the first contact they’ve had with the police. First impressions count so it’s important that they get things right first time. When it goes wrong this can have a long-term impact on public confidence in the police and only adds to the distress of the victim of crime or vulnerable person who has phoned to ask for help.  This forum will examine these issues, look at where GMP is getting it right and explore how things can be improved. 

“It will also give the public a better understanding of how the police prioritise and respond to 999 and non-emergency calls, so they can be assured that police resources are being used in the most effective way. 

“I’m pleased that Paul Goggins will be joining me and Jim Battle on the panel. He is a well-respected Member of Parliament and brings with him a wealth of experience.” Tony Lloyd

On the Greater Manchester Police witness panel: 

Assistant Chief Constable Ian Wiggett
Chief Superintendent Lee Bruckshaw
Peter Langmead-Jones, Head of External Relations and Performance
Annabel Straw, Strategy and Policy Officer
Emma Orr, Call Handler
Sarah Payne, Project Assistant

Find out what happened:

Find out about other themed public forums. 

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